Delivery Information

We aim to dispatch the Product(s) to the delivery address you have requested in your Order within 10 working days from the confirmation of your Order or payment date, whichever is the later.

Delivery within Malaysia, Singapore, Hong Kong and Australia is free.

International delivery (United Kingdom, USA and Europe only) a 30% surcharge will be charged for all orders below RM3000 which, includes taxes and all duties.

e-suen logo insures each purchase during the time that it is in transit until delivery to you.

We require a signature for any goods delivered, at which point the responsibility for the purchased goods is passed to you. A recipient signing for delivery at the Delivery Address provided by you is deemed to be authorized by you to accept for you and/or on your behalf. Ownership of the Product(s) will pass to you on delivery and signed acceptance to your delivery address.

We will work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.

If we have not delivered the Product(s) to you within 30 (thirty) days of the date of confirmation of your Order or payment date (whichever is the later), then you may cancel the Contract and we will refund any money paid by you. Ownership of the Product(s) will pass to you on delivery.