Privacy Policy

This website (the "Site") is provided and operated by E SUEN Network Sdn Bhd ("we", "us" or "our"). We take the privacy of your information very seriously and believe that it is important for you to know what types of information we collect from the Site and how we treat information we may receive from you. By using the Site and purchasing any products via the Site ("Product(s)"), you are agreeing to be bound by this privacy policy in respect of the information we collect about you ("Privacy Policy")


Personal Information

We may collect and store the following personal information about you:

(a) certain information required to register with the Site (including title, first and last name, telephone number, email address and delivery and invoice address); 

(b) details of any requests for Products you make through the Site; 

(c) billing information and 

(d) other information you generate as a result of Site interactions.


Automated Collection

We may automatically collect information such as the type of internet browser and operating system you use, the Internet Protocol (IP) address of the computer you are using, the website from which you linked to our Site and the website you visit as you leave the Site. We use this information to collect broad demographic information about the visitors to the Site and to improve the Site's content and to help us understand how users are interacting with the Site and services provided.


Use of Personal Information

Our primary purpose in collecting user information is to provide you with a safe, smooth, efficient and customised experience and to provide the Product(s) you may have requested.

By using our Site and providing your personal information, you agree that we may use your personal information in order to:
 (a) administer the Site; 
(b) process your order(s), including dispatch, payment and returns (if applicable);
 (c) collect payment for any Products we provide to you 
(d) notify you of certain offers and new products (subject to your right to unsubscribe or opt-out).



When you visit the Site we may store some information (commonly known as a "cookie") on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web.

Cookies can be categorised in accordance with the categories as set out below:  

(a) strictly necessary cookies - these cookies are essential in order to enable you to move around a website and use its features and enable services you have specifically asked for. Consent is not generally required for these cookies;

(b) performance cookies - these collect information about how visitors use a website, for example, by recording which pages users go to most often (usually on an anonymous basis); 

(c) functionality cookies - these cookies allow a website to remember the choices a user makes, such as a user name or language preference; and

(d) targeting or advertising cookies - these collect information about a user's browsing habits and are usually placed by advertising networks with the website operator's permission.

Cookies can also be categorised in accordance with how long they are saved on your device. "Session cookies" are short-term cookies that are only saved on the computer's memory for the duration of a user's visit to the website, whereas "persistent cookies" remain saved in the computer's memory for a set period of time, even after the browser session has ended.

You can block or erase cookies from your computer if you want to (your browser's help screen or manual should tell you how to do this), but certain parts of the Site are reliant on the use of cookies to operate correctly and may not work correctly if you set your browser not to accept cookies.

4.6 Unless you have adjusted your browser setting so that it will refuse cookies, our system will set cookies when you navigate around the Site. By using our Site you consent to our use of cookies.


Sharing Personal Information

Credit or debit card payments will be collected by us. In order for payments to be processed you may need to provide some necessary details to our payment processor. We tell you about this at the point we collect that information on the Site.

We may also share your personal information with:

(a) any law enforcement agencies, other governmental agencies or third parties if we are required by law to do so; and

(b) other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organisation with that entity.

Except as expressly set out in this Privacy Policy, our Website Terms or our Terms of Sale, we will not disclose any of your personal information without your permission.


Links to and from other websites

We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our Site and we recommend that you check the policy of each website you visit and contact its owner or operator if you have any concerns or questions.

In addition, if you linked to this Site from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party website and recommend that you check the policy of that third party website and contact its owner or operator if you have any concerns or questions.

You are not entitled (nor will you assist others) to set up links from your own website(s) to the Site (whether by hypertext linking, deep-linking, framing, toggling or otherwise) without our prior written consent, which we may grant or withhold at our absolute discretion.



Where we use your personal information for mailing purposes, you will have the right to unsubscribe at any time. To unsubscribe just click on the unsubscribe link of any marketing email that you receive from us. If you have an online account you can opt out on the My Details page.


Contacting Us

If you have any questions about this Privacy Policy, please contact us.


Changes to this Privacy Policy

We may amend this Privacy Policy at any time by posting the amended terms on the Site. All amended terms will automatically take effect immediately on posting. Please check this Privacy Policy periodically to inform yourself of any changes. In continuing to use the Site you confirm that you accept the then current terms and conditions in full at the time you use the Site.