Terms of Sale

Introduction

It is important that you read these terms and conditions of sale ("Terms of Sale") before ordering any products ("Product(s)") from the e-Suen.com website ("Site"). Together with our Privacy Policy, these Terms of Sale govern our relationship with you in relation to this Site and your purchase of Products. By placing an order for any Product(s) ("Order") you agreed to be bound by these Terms of Sale. To purchase Products from us you must be over 18.

 

e-suen logo

We are ESUEN Network Sdn Bhd, a company registered in Malaysia. Our registered office is 121 Jalan Maarof, 59000 Kuala Lumpur, Malaysia and our registration number is 1102909M. You can contact us by email at customercare@e-suen.com or at (60-3)22848618.

 

Sale Contract

Orders are submitted via the Site as set out in this clause. Once you are ready to make a purchase, click on "add to Shopping Bag" to add the Product(s) you wish to purchase to your Shopping Bag. Then proceed by clicking "proceed to purchase" to log into our secure servers to complete your Order.

If this is your first purchase on our Site, you will have the option to register and create an account with us using your email address and you will also be asked to create a password. You must keep this password confidential and not disclose it to any third party. You will then be asked to input your address. The address that you register with must be the address that the card statement is sent to, however you can use a different delivery address if you so wish.

If you have already registered with us you may enter your sign in details to access your account.



Once signed in or registered, as the case may be, you must select your preferred method of delivery (if any delivery charges are payable, these will then be added to the amount you will be charged), confirm you wish to make an Order and consent to the Terms of Sale. You will then be asked to confirm your delivery address and input your payment details. Once you have finished compiling the Order, you will be asked to confirm that it is correct.  If it is not correct, you can revisit your Order and correct the mistakes before confirming and submitting your Order to us.

It is your responsibility to ensure that your Order is correct before submitting it to us.

We will then send you a confirmatory email (including your order reference number) to acknowledge that we have received your Order ("Confirmation"). This is sent to the email address provided by you.

If we are unable to fulfill your Order, you will receive an email from us informing you that the Order has not been accepted and we will refund the payment to you.

 

Price

When you submit your Order, you are offering to buy the Product(s) at the price set out in the Order. Shipping costs (where applicable for shipments outside of Malaysia) and any import duty and taxes incurred will be added to the total amount due when you view the Product(s) in your Shopping Bag. The total cost for the Product(s) and delivery charges will be displayed before you confirm your Order.

Our prices may change at any time. If we discover that the price has changed or that there has been a pricing error when we receive your Order we will contact you and ask if you wish to proceed at the correct price. If you confirm that you do wish to proceed, please note that we will still not be under an obligation to supply the Product(s) unless we have sent you the email confirming your Order.

 

Payment

All payments must be made at the time of our Confirmation. We accept payment with Visa, MasterCard, Online Banking (iPay88), Paypal or by direct transfer into our bank account. All payment must be made with Ringgit Malaysia (RM). If we are unable to accept or fulfill your Order for any reason then we will refund any money paid by you in respect of the Order. We will not dispatch the Product(s) until we receive payment in full.

For payment by card, all credit and debit cardholders and bank account holders respectively may be subject to authorisation and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered as a result.

We do not hold any of your debit or credit card details anywhere on the Site. They are passed securely to our payments processor for authorisation by your bank.

 

Delivery

We aim to dispatch the Product(s) to the delivery address you have requested in your Order within 10 working days from the date of the confirmation of Order or payment date, whichever is later. If we have not delivered the Product(s) to you within 30 (thirty) days of the date of the confirmation of Order or payment date (whichever is later), or any other date that we may agree with you, then you may cancel the Contract and we will refund any money paid by you. Ownership of the Product(s) will pass to you on delivery.

 

Damage or Defective Product(s)

Kindly refer to our Return Policy.

 

Notices

All notices sent to you will be sent to the email address provided with your registration details (as updated by you). By accepting these Terms of Sale you give your consent to receive communications from us by email.

Personal information that you supply to us will not be disclosed by us to any third party save in accordance with our Privacy Policy. You agree that we may use the personal information supplied by you in accordance with our Privacy Policy.